Refund policy

RIGHT OF WITHDRAWAL

Consumers may exercise their right of withdrawal within 14 business days from the receipt of the goods. This right must be exercised by sending a registered letter with acknowledgment of receipt to the headquarters of MOSTODOLCE SRL at via ValBisenzio, 138/a 59021 Vaiano (PO), Italy. The communication may be anticipated, within the same timeframe, by email to ecommerce@mostodolce.it, provided that a confirmation registered letter is sent within 48 hours. Goods must be returned to MOSTODOLCE SRL in their original, undamaged condition and packaging at the consumer’s expense within 15 days from the withdrawal notice. MOSTODOLCE SRL will refund the amounts paid within a maximum of 30 days from the date of receipt of the withdrawal letter, but not before receiving the goods and inspecting their condition. The consumer bears the costs and risks related to returning the products. Please note that under EU law, the right of withdrawal can only be exercised by individuals (consumers) acting for purposes unrelated to their commercial activity. Therefore, it cannot be exercised by legal entities or individuals acting for business-related purposes. The right of withdrawal also excludes purchases made by resellers or those who purchase for resale to third parties.

LIMITATION OF LIABILITY

MOSTODOLCE SRL assumes no responsibility for any damage resulting from the use or misuse of the service provided by the MOSTODOLCE BREWERY APP, WEBSITE, or E-COMMERCE PLATFORM. MOSTODOLCE SRL is not responsible for errors or omissions within the MOSTODOLCE BREWERY APP, WEBSITE, or E-COMMERCE PLATFORM or any referenced or linked websites. MOSTODOLCE SRL reserves the right to continuously update the MOSTODOLCE BREWERY APP, WEBSITE, or E-COMMERCE PLATFORM at any time. Information may contain inaccuracies or typographical errors. MOSTODOLCE SRL does not guarantee that the services provided by the MOSTODOLCE BREWERY APP, WEBSITE, or E-COMMERCE PLATFORM will be uninterrupted, except in cases of reasons beyond the control of MOSTODOLCE SRL. MOSTODOLCE SRL disclaims any liability to the buyer or third parties for direct or indirect damages (including, but not limited to, loss of profits, revenue, or business opportunities) arising from or related to a product or service provided by MOSTODOLCE SRL, or the use or inability to use it. MOSTODOLCE SRL assumes no responsibility for disruptions due to unforeseen events or force majeure, such as accidents, explosions, fires, strikes, earthquakes, floods, or other similar events that prevent the timely execution of the contract. MOSTODOLCE SRL will not be liable for damages, losses, and costs incurred due to the non-performance of the contract for the aforementioned causes, and the consumer will only be entitled to the return of the price paid. Except in cases of intent or gross negligence, the right to compensation against MOSTODOLCE SRL will not exceed the price of the products purchased by the consumer and for which the dispute arose.